Support

Help is at hand! Sourcefabric offers professional support packages for organisations of all sizes. Round-the-clock access to expert developers is not as expensive as you think and allows you to concentrate on what you do best.

Visit Services to find out more.

Our free community support provides this three-step plan to Airtime salvation.

1. Check the manual. Seriously, our manuals are great and chances are you’ll find the answers to your questions in them. Not there? Read on...

2. Post to the forum. Join the Sourcefabric community (it takes two seconds and you can sign-up with an existing Twitter, Google or Facebook account) and post your support query in the Airtime forum. Minutes later (timezone/caffeine level dependent), a Sourcefabric angel will answer your prayers. If they couldn't, continue reading...

3. Message us on Twitter. Our support team can be reached at @sourcehelp and you can also use the hashtag, #Airtime.

4. Report a bug. Congratulations! You found a bug! These creatures are not as illusory as we'd like them to be. Reporting them takes seconds. Visit our bug tracker and create a bug report by selecting Create Issue, then Airtime and Bug. You can also suggest improvements and new features here.

5. Check out our screencasts. We have a number of helpful video tutorials on Airtime. You can check them out here.

When you've exhausted all possibilities, feel free to write to us. The technical knowledge is all in the manuals and forums, but we'll at least be able to point you in the right direction.

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