Help is at hand! Sourcefabric offers professional support packages for organisations of all sizes. Round-the-clock access to expert developers is not as expensive as you think and allows you to concentrate on what you do best.
Our free community support provides this three-step plan to Booktype salvation.
Help is at hand! We provide forums for users, developers and implementors to help each other with issues. The Booktype team and general Sourcefabric staff also participate in these channels to help people where we can. If you wish for dedicated help from Sourcefabric we offer contracted services for development, training, maintenance, and implementation. We also offer services to help organisations develop businesses around Booktype.
If you wish to help yourself and others with Booktype here is our recommended 3 step plan:
1. Check the manual. Seriously, our manuals are great and chances are you’ll find the answers to your questions in them. Not there? Read on...
2. Post to the forum. Join the Sourcefabric community (it takes two seconds and you can sign-up with an existing Twitter, Google or Facebook account) and post your support query in the Newscoop forum. Minutes later (timezone/caffeine level dependent), a Sourcefabric angel will answer your prayers. If they couldn't, continue reading...
3. Message us on Twitter. Our support team can be reached at @sourcehelp and you can also use the hashtag, #Booktype.
4. Report a bug. Congratulations! You found a bug! These creatures are not as illusory as we'd like them to be. Reporting them takes seconds. Visit our bug tracker and create a bug report by selecting Create Issue, then Booktype and Bug. You can also suggest improvements and new features here.
When you've exhausted all possibilities, feel free to write to us. The technical knowledge is all in the manuals and forums, but we'll at least be able to point you in the right direction.